Privacy Policy

Last updated: October 19, 2026

Velora operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient and enjoyable shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, use our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood the practices described below.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website and Services, we may collect or process the following categories of personal information:

• Contact information: Your name, email address, telephone number, billing details, and shipping information.

• Payment information: Payment method, transaction details, billing information, and payment confirmation details. Payment information may be processed by Shopify and authorised payment providers.

• Account information: Your account credentials, preferences, settings, and other information associated with your customer account.

• Order information: Products you purchase, add to your cart, return, exchange, or cancel, as well as your order history.

• Customer communications: Information you provide when contacting us for assistance, making enquiries, or submitting feedback.

• Device information: Your browser type, device information, IP address, network connection, and similar technical information.

• Website usage information: Information about how you browse and interact with our website, including pages viewed, products explored, and shopping activity.

We may also collect other information you voluntarily provide when interacting with our Services.

How We Collect Personal Information

We may collect personal information through the following sources:

Directly from you: When you place an order, create an account, subscribe to communications, contact customer support, or otherwise provide information through our website.

Automatically: Through cookies, pixels, and similar technologies when you visit or interact with our website.

From service providers: Including payment processors, fulfilment partners, shipping providers, and technology providers that help us operate our business.

From marketing partners and other third parties: Where permitted by applicable law and relevant to providing or improving our Services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to:

• Process and fulfil your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Facilitate returns, refunds, and exchanges.

• Provide customer support.

• Manage customer accounts.

• Improve our website, products, and shopping experience.

• Recommend products that may be relevant to your interests.

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

• Send promotional emails and marketing communications.

• Inform you about new Velora products, special offers, and promotions.

• Display relevant advertisements on our website or third-party platforms.

• Measure the effectiveness of advertising campaigns.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those communications.

Security and Fraud Prevention

We may process your information to:

• Detect and prevent fraudulent transactions.

• Protect customer accounts and payment information.

• Investigate suspicious activities.

• Maintain the security and integrity of our website.

Customer Communication

We use personal information to respond to enquiries, resolve customer concerns, provide order updates, and maintain our relationship with customers.

Legal Compliance

We may use or disclose information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes, or protect our legal rights.

How We Share Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business.

These may include:

• Shopify: Our ecommerce platform provider.

• Payment processors: To securely process transactions.

• Shipping and fulfilment providers: To prepare, dispatch, and deliver orders.

• Technology providers: Including website hosting, analytics, and customer support services.

• Marketing and advertising partners: To provide and measure advertising and promotional services, where permitted by law.

• Professional advisers and authorities: Where necessary to comply with legal obligations or protect our rights.

We may also disclose information when you authorise us to do so, or in connection with a business transaction such as a merger, acquisition, or sale.

We do not authorise our service providers to use your personal information for unrelated purposes except as permitted by their applicable agreements and privacy obligations.

Our Relationship With Shopify

Velora is powered by Shopify, which provides the ecommerce technology used to operate our online store.

Shopify may collect and process personal information when you access our website, browse products, make purchases, or use other store features.

Your information may be shared with Shopify and its authorised service providers to facilitate transactions, improve store functionality, prevent fraud, and provide other ecommerce services.

Certain Shopify features may also involve additional processing of information for analytics, personalisation, or advertising.

For more information about Shopify's privacy practices, please visit:

Shopify Consumer Privacy Policy

You may also review relevant privacy options through the Shopify Privacy Portal.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your shopping preferences.

• Maintain shopping cart functionality.

• Analyse website traffic and performance.

• Improve the browsing experience.

• Support relevant marketing and advertising.

Some cookies are necessary for the website to function, while others may be used for analytics or marketing purposes.

Where required by applicable law, we will request consent before using non-essential cookies.

You may be able to manage your cookie preferences through our website's privacy settings or your browser.

Third-Party Websites and Links

Our website may contain links to third-party websites or services that are not operated or controlled by Velora.

We are not responsible for the privacy practices, content, or security of those websites.

We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorisation, please contact our support team so we can review the matter.

Security and Retention of Your Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration, and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders and provide customer support.

• Maintain required transaction records.

• Comply with legal obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce our agreements and policies.

When personal information is no longer required, we will take appropriate steps to delete, anonymise, or otherwise handle it in accordance with applicable law.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

• Right to Access: Request information about the personal data we hold about you.

• Right to Correction: Request corrections to inaccurate or incomplete information.

• Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.

• Right to Data Portability: Request a copy of certain personal information in a portable format.

• Right to Object or Restrict Processing: Request restrictions on certain uses of your personal information where applicable.

• Right to Opt Out: Opt out of certain marketing communications or targeted advertising activities where applicable.

• Right to Withdraw Consent: Withdraw previously given consent where processing relies on that consent.

These rights may vary depending on your location and applicable privacy laws.

To exercise your privacy rights, please contact us using the email provided below.

We may need to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

Marketing Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link included in our marketing communications.

Please note that even if you unsubscribe from marketing, we may still send transactional communications relating to your purchases, deliveries, refunds, or customer service enquiries.

International Data Transfers

Velora may use service providers that operate in different countries.

As a result, personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, appropriate safeguards will be used to protect personal information transferred internationally.

Complaints

If you have concerns about how your personal information has been collected, used, or disclosed, please contact our customer support team.

We will review your concerns and aim to resolve them appropriately.

Depending on your jurisdiction, you may also have the right to lodge a complaint with a relevant privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website functionality, legal requirements, or services.

When changes are made, the revised policy will be published on our website with an updated "Last updated" date.

We encourage you to review this page occasionally to stay informed about how your personal information is handled.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Email: support@velora.com

Our customer support team will be happy to assist you.