Shipping Policy

Last updated: October 19, 2026

At Velora, we're committed to making your shopping experience as smooth and reliable as possible. All orders are carefully processed and shipped through our fulfillment partners, and we aim to get your Velora Collagen Peptide Hydrogel Neck Patches to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1 business day of being placed.

Orders are not shipped or delivered on weekends or public holidays.

During high-volume periods, promotional events, or holidays, processing may take an additional 1–2 business days.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Shipping Times & Rates

Estimated delivery times after processing:

Destination	Estimated Delivery	Shipping Cost
United States	7–11 business days	Free Delivery
Canada	10–15 business days	Free Delivery
United Kingdom	10–15 business days	Free Delivery
Australia	10–15 business days	Free Delivery
Other International Destinations	10–15 business days	Free Delivery

Please note that delivery timeframes are estimates and begin once your order has been shipped, not when it is placed.

Actual delivery times may vary depending on your location, customs processing, weather conditions, carrier operations, or other circumstances outside our control.

Shipping costs are displayed at checkout before you complete your purchase.

Order Tracking

Once your Velora order has shipped, you'll receive a confirmation email containing your tracking number and shipping details.

You can use this tracking number to follow your order's journey.

If you need assistance locating your tracking information or have questions about your delivery, please contact our customer support team.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, or local taxes imposed by the destination country.

These charges are determined by local customs authorities and, unless otherwise stated at checkout, are the responsibility of the customer.

Velora does not control customs charges or delays associated with international clearance.

We recommend checking your country's import regulations before ordering if you're unsure about additional fees.

Incorrect Shipping Addresses

Please ensure that your shipping address and contact details are accurate before completing your order.

If you notice an error, contact our customer support team as soon as possible.

We'll do our best to assist with address changes before your order is dispatched. However, once your order has been shipped, we may be unable to change or redirect the delivery.

Additional shipping costs resulting from an incorrectly provided address may be the customer's responsibility, where permitted by applicable law.

Lost, Delayed or Damaged Packages

We understand how frustrating shipping issues can be and want to help resolve them as quickly as possible.

If your order is significantly delayed, appears lost in transit, or arrives damaged, please contact our support team.

For damaged deliveries, we recommend contacting us within 7 days of delivery, where possible, and providing your order number and photographs of the issue.

Our team will investigate the situation with the shipping carrier and assist with an appropriate resolution, including a replacement or refund where applicable.

Any requested notification period does not limit your rights under applicable consumer protection laws.

Shipping Delays

While we make every effort to ensure timely deliveries, unexpected delays can sometimes occur.

These may include customs inspections, extreme weather, public holidays, carrier disruptions, or periods of unusually high order volume.

If your delivery is taking longer than expected, please contact us so we can help investigate its status.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available to customers under applicable consumer protection laws, including the Australian Consumer Law where applicable.

Questions About Shipping?

Our customer support team is happy to assist with shipping enquiries, order tracking, or delivery concerns.

Email: support@velora.com

Thank you for choosing Velora. We appreciate your trust and look forward to delivering your neck-care essentials.