Terms of Service

Last updated: October 19, 2026

OVERVIEW

Welcome to Velora!

The terms "we", "us", and "our" refer to Velora. Velora operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide our Services to you.

These Terms of Service ("Terms"), together with any policies referenced herein, describe your rights and responsibilities when accessing or using our website and purchasing our products.

Please read these Terms carefully, as they contain important information regarding purchases, returns, warranties, and limitations of liability.

By visiting, accessing, or using our Services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, you should not use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your jurisdiction or have the appropriate consent of a parent or legal guardian.

To browse our website, create an account, or purchase products, you may be asked to provide certain information, including your name, email address, billing information, payment details, and shipping information.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You may not transfer, sell, or assign your account to another individual without our permission.

SECTION 2 — OUR PRODUCTS

Velora specialises in skincare products, including our Collagen Peptide Hydrogel Neck Patches.

We make reasonable efforts to accurately represent our products through descriptions, photographs, and other information available on our website.

However, product colours, packaging, and appearance may vary slightly depending on your device settings, lighting conditions, and manufacturing updates.

We reserve the right to update product descriptions, packaging, pricing, or availability at any time, subject to applicable law.

We may discontinue products or limit purchase quantities when reasonably necessary.

Skincare Disclaimer

Velora products are cosmetic skincare products intended for external use.

Individual skincare experiences and results may vary depending on skin type, condition, application, and other factors.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Information provided on our website is for general informational purposes and should not be considered medical advice.

Please review product ingredients and usage instructions before application. Discontinue use if irritation occurs and seek professional advice when appropriate.

SECTION 3 — ORDERS

When you place an order through our website, you are submitting an offer to purchase the selected products.

We reserve the right to accept or decline orders for legitimate reasons, including suspected fraud, product unavailability, or incorrect pricing, subject to applicable consumer protection laws.

Your order will be confirmed once payment has been successfully processed and the order has been accepted.

Please review your order details carefully before completing checkout.

If you need to modify or cancel an order, contact our customer support team as soon as possible. We will make reasonable efforts to assist, although changes may not be possible after processing or dispatch.

All purchases are subject to our Return & Refund Policy.

Products purchased from Velora are intended for personal use unless otherwise agreed in writing.

SECTION 4 — PRICES AND BILLING

Prices, discounts, promotions, and product availability may change without prior notice, subject to applicable law.

The price charged for your purchase will be the price displayed and confirmed during checkout.

Unless otherwise indicated, shipping costs, duties, and applicable taxes may be calculated separately and displayed before completing your purchase.

We may offer promotional pricing, bundle discounts, or limited-time offers subject to additional conditions.

You agree to provide accurate billing and payment information and to ensure that you are authorised to use your selected payment method.

Velora uses Shopify and authorised payment providers to process payments securely.

Bundle Offers

Velora may offer promotional bundles, including Buy 2, Get 1 Free offers.

Bundle quantities, prices, and discounts will be displayed on the relevant product page and at checkout.

Promotional savings are calculated using the stated comparison basis. Offers cannot be combined with other promotions unless expressly permitted.

SECTION 5 — SHIPPING AND DELIVERY

We aim to process and dispatch orders efficiently through our fulfilment partners.

Shipping estimates are provided for general guidance and may vary depending on destination, customs processing, courier operations, and other circumstances.

Delivery timeframes are estimates unless expressly guaranteed.

Customers are responsible for providing accurate delivery information.

For further information regarding processing times, shipping fees, tracking, and delivery concerns, please review our Shipping Policy.

Nothing in this section limits any applicable consumer rights relating to the delivery of goods.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through the Velora website, including trademarks, logos, product names, descriptions, text, images, graphics, photographs, videos, and website designs, is owned by Velora or its applicable licensors.

This content is protected by relevant intellectual property laws.

You may use our website for lawful personal and non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written authorisation, except where permitted by applicable law.

The Velora name, branding, and associated designs may not be used without appropriate permission.

All third-party trademarks remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

Our website may provide access to third-party tools, applications, or services.

These tools may be subject to separate terms and privacy policies established by their respective providers.

We do not control every aspect of third-party services and cannot guarantee their continuous availability.

Your use of optional third-party tools is subject to applicable terms and conditions.

We may introduce additional features, tools, or resources in the future, which may also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to external websites operated by third parties.

These websites are not necessarily owned or controlled by Velora.

We are not responsible for the content, security, privacy practices, or accuracy of external websites.

We recommend reviewing the applicable terms and privacy policies before interacting with third-party services.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Velora is powered by Shopify, which enables us to provide our Services.

However, purchases made through our store are transactions directly between you and Velora.

Shopify provides the ecommerce platform but is not the seller of Velora products.

By using our Services, you acknowledge that Shopify is not responsible for the fulfilment, quality, or performance of products sold by Velora.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for disputes arising directly from your purchases from Velora.

Nothing in this section limits rights that cannot legally be excluded.

SECTION 10 — PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Certain information may also be collected or processed by Shopify to operate and improve its ecommerce services.

To learn more about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy/app-users

By using our Services, you acknowledge that you have been provided access to the relevant privacy policies.

For further information about how Velora collects, uses, stores, and discloses personal information, please review our Privacy Policy available on our website.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit customer reviews, photographs, videos, suggestions, comments, or other feedback to Velora, you represent that you have the necessary rights to provide that content.

By submitting feedback for publication or promotional use, you grant Velora a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute that content in connection with our business, subject to applicable laws and any additional consent requirements.

We may use customer feedback to improve our Services, respond to enquiries, and promote our products where authorised.

You agree not to submit misleading, fraudulent, unlawful, defamatory, or infringing content.

We reserve the right to moderate or remove reviews and feedback that violate these Terms or applicable law, without misleading consumers about genuine customer experiences.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping fees, or estimated delivery times.

We reserve the right to correct errors and update inaccurate information.

Where an error affects an order already placed, we will handle the situation in accordance with applicable law and contact the customer when necessary.

SECTION 13 — PROHIBITED USES

You agree to use our Services only for lawful purposes.

You must not use our website to:

• Violate applicable laws or regulations.

• Infringe intellectual property rights.

• Submit fraudulent or misleading information.

• Harass, threaten, abuse, or harm others.

• Upload malicious software or harmful code.

• Attempt unauthorised access to our website, accounts, or systems.

• Interfere with the operation or security of our Services.

• Collect personal information about others without authorisation.

• Send unsolicited commercial communications through our Services.

• Impersonate another person or entity.

• Use automated systems to circumvent website security or access restrictions.

We may restrict or suspend access where reasonably necessary to protect our customers, Services, and legal rights.

SECTION 14 — AUTOMATED AGENTS

This section applies to automated software, artificial intelligence agents, bots, or similar technologies that access or interact with our Services.

Automated systems must operate in accordance with applicable laws and must not bypass security measures, access restrictions, or technical safeguards.

We may limit or restrict automated access where reasonably necessary to protect website security, customer data, and service availability.

Automated systems must not impersonate human users or misrepresent their identity when interacting with our Services.

We reserve the right to restrict unauthorised automated activities, subject to applicable law.

SECTION 15 — TERMINATION

We may suspend or terminate access to our Services where a user materially violates these Terms, engages in fraudulent activities, or threatens the security or integrity of our website.

Termination does not affect rights and obligations that arose before termination.

Provisions relating to intellectual property, liability, dispute resolution, and other matters intended to survive termination will remain effective where applicable.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information provided on our website is intended for general informational purposes.

Although we aim to provide accurate product descriptions and reliable services, we do not guarantee that our website will always be uninterrupted, error-free, or available.

To the extent permitted by applicable law, our Services are provided on an "as available" basis.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, warranties, or statutory rights that cannot lawfully be excluded.

Velora's 60-Day Money-Back Guarantee is an additional satisfaction policy and does not replace statutory consumer rights.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Velora and its affiliates, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Services where such liability may lawfully be limited or excluded.

Nothing in these Terms limits liability for fraud, wilful misconduct, or other matters that cannot legally be excluded.

Nothing in this section excludes or restricts your rights under applicable consumer protection laws.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Velora against reasonable third-party claims, losses, or expenses arising directly from your unlawful use of our Services or material breach of these Terms.

This provision does not apply to the extent that a claim or loss results from Velora's negligence, misconduct, breach of law, or other conduct for which liability cannot lawfully be excluded.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with the policies incorporated by reference, form the agreement governing your use of our Services.

They supersede prior agreements or communications concerning the same subject matter, except where otherwise required by applicable law.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer our rights or obligations in connection with a legitimate business transaction, subject to applicable legal requirements.

SECTION 22 — GOVERNING LAW

These Terms are governed by the laws applicable to the Velora entity operating this store, subject to mandatory consumer protection laws.

Any disputes will be handled by courts or other authorities with jurisdiction under applicable law.

Nothing in this section deprives consumers of mandatory legal protections available in their country or region of residence.

SECTION 23 — HEADINGS

Headings are included for convenience and organisation only.

They do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

We may update these Terms periodically to reflect changes to our business operations, products, website functionality, or legal obligations.

Any updated Terms will be published on our website with a revised date.

Where required by law, we will provide appropriate notice of material changes.

Changes will not retroactively remove rights that customers have already acquired.

We encourage customers to review these Terms periodically.

SECTION 25 — CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or any of our policies, please contact our customer support team.

Brand: Velora

Email: support@velora.com

Our team will be happy to assist you.