Subscription & Cancellation Policy

Last updated: October 19, 2026

At Velora, we want your shopping experience to be simple, flexible, and worry-free.

Some products may be available through subscriptions, pre-orders, or try-before-you-buy offers. This policy explains how you can manage, modify, or cancel these purchases.

Subscriptions

When you purchase a Velora subscription, you agree to receive repeat deliveries of your selected Collagen Peptide Hydrogel Neck Patches based on the delivery frequency you choose at checkout.

Your selected payment method will be securely stored and automatically charged for each scheduled delivery unless you have selected a prepaid subscription option.

Subscription charges and deliveries will continue according to your selected plan until you cancel or modify your subscription.

Managing Your Subscription

We want you to have control over your Velora subscription.

You can request to:

• Cancel your subscription to stop future recurring orders.

• Skip an upcoming delivery if you don't need more patches yet.

• Pause your subscription if you'd like to take a break.

• Change your delivery frequency where alternative frequencies are available.

• Update your payment or delivery information.

These options are available through your subscription management portal, where supported, or by contacting our customer support team.

Your order confirmation email may also contain a link to manage your subscription.

Cancelling Your Subscription

You may cancel your Velora subscription at any time.

To prevent your next recurring payment, cancellation must be completed before the next scheduled billing date.

Once your subscription has been cancelled, you will not be charged for future deliveries under that subscription.

Please note that cancellation does not automatically cancel or refund orders that have already been processed or dispatched.

If an order has already been processed, our Return & Refund Policy will apply.

Subscription Refunds

Orders purchased through a Velora subscription are covered by our 60-Day Money-Back Guarantee, subject to the conditions outlined in our Return & Refund Policy.

You may request a return within 60 days of the delivery date of an eligible order.

Cancelling a subscription stops future recurring purchases but does not automatically initiate a refund for previously purchased products.

For information about returns and refunds, please refer to our Return & Refund Policy.

Pre-Orders

From time to time, Velora may offer certain products for pre-order before they become available for immediate dispatch.

When purchasing a pre-order, you are reserving a product that is currently out of stock or has not yet been released.

Depending on the pre-order terms displayed at checkout, we may collect full payment, a partial deposit, or securely authorise your payment method for a future charge.

Cancelling a Pre-Order

You may request cancellation of a pre-order before it has been processed for dispatch.

If your pre-order has not yet been fulfilled, we will arrange a refund of payments collected, subject to the applicable pre-order terms and consumer protection laws.

If your order has already been dispatched, cancellation may no longer be possible. However, you may request a return or refund in accordance with our Return & Refund Policy.

Try Before You Buy

Where available, Velora may offer a try-before-you-buy purchase option.

Under this arrangement, your payment method may be authorised when you place your order, but the full purchase amount will not be charged immediately.

You will be given a specified trial period, clearly communicated during checkout, to decide whether to keep the product.

If you choose to return the eligible product within the trial period, you must follow the return instructions associated with the offer.

If the product is not returned within the stated trial period, your payment method may be charged the applicable purchase amount.

Any applicable trial fees, return conditions, and payment dates will be disclosed before you complete your order.

60-Day Money-Back Guarantee

Your satisfaction matters to us.

Velora offers a 60-Day Money-Back Guarantee on eligible purchases of our Collagen Peptide Hydrogel Neck Patches.

If you're not satisfied with your purchase, you may request a return within 60 days of delivery, subject to our Return & Refund Policy.

Opened or used products may qualify under our satisfaction guarantee.

Our guarantee is separate from subscription cancellation and does not automatically cancel an active subscription.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

If you have any questions about managing your subscription, cancelling an order, or requesting a refund, our customer support team is here to help.

Email: support@velora.com

For further information, please refer to our:

• Return & Refund Policy

• Shipping Policy

• Terms of Service

Thank you for choosing Velora.